How to Use Your Holo Card

1. Board the Bus

Enter through the front door where the card reader is located.

2. Tap Your Card

Hold your Holo Card flat against the card reader for about 1 second. Look for the 🤙 (shaka) symbol or listen for the ukulele tone.

3. Take Your Seat

Once confirmed, find a seat. When exiting, you do NOT need to tap your card again on TheBus.

1. Enter Station

Approach the fare gates at any Skyline station.

2. Tap to Enter

Tap your Holo Card on the reader at the fare gate. Gates will open when fare is accepted.

3. Board Train

Wait on the platform and board the train when it arrives.

4. Tap to Exit

Important: You MUST tap your card again when exiting through the fare gates at your destination station.

✅ Transfer Window

Every fare includes 2.5 hours of unlimited transfers. This means:

• Switch between buses as many times as needed
• Transfer between TheBus and Skyline
• No additional charge within the 2.5-hour window

Example: Tap at 9:00 AM, transfer unlimited until 11:30 AM for the same $3 fare.

🔄 How Transfers Work

1. Tap your card when boarding the first vehicle
2. When transferring to another bus/train, tap again
3. If within 2.5 hours, you'll see "Transfer" and won't be charged
4. After 2.5 hours, a new fare will be deducted

📱 Keep Card Separate

Don't keep your Holo Card in a wallet with other chip cards or credit cards. The reader might not read it properly.

🔊 Listen for Confirmation

Wait for the ukulele sound and look for the shaka sign on the display before moving away from the reader.

💰 Check Balance Regularly

Make sure you have sufficient balance before traveling. The reader will alert you if your balance is low.

🚫 Accidental Double Tap

If you tap twice within 2 minutes at the same reader, you won't be charged twice. Display will show "Payment already received."

📍 Card Placement

Hold the card flat and steady against the reader for about 1 second, don't just wave it quickly.

🔋 No Battery Needed

Your Holo Card works with RFID technology - no battery or charging required!

❌ Card Not Reading

Solutions:

• Remove card from wallet/case
• Hold card flat against reader for full second
• Try a different angle or position
• Check if card is damaged/bent

💵 Insufficient Balance

Solutions:

• Reload immediately at retail location
• Use vending machine at Skyline station
• Set up autoload to prevent this
• Keep minimum $10 balance for regular use

⏱️ Transfer Not Recognized

Check:

• Are you still within 2.5-hour window?
• Did you tap the card properly?
• Is your balance sufficient?
• Contact Holo Helpline if issue persists

🆘 Lost or Stolen Card

Immediate Actions:

• Log into your account at holocard.net
• Report card as lost/stolen
• Purchase replacement card ($2)
• Transfer remaining balance to new card

📞 Holo Helpline

808-768-4656

Monday-Friday: 7:30 AM - 4:00 PM

🌐 Official Website

www.holocard.net

FAQs, account management, and support